Frequently Asked Questions

Local Delivery (Within Sri Lanka)

• Colombo & Suburbs: 1–2 business days

• Other Districts: 2–5 business days

• Remote / Hard-to-Reach Areas: 5–7 business days

International Delivery

• Standard International Shipping: 10–21 business days

• Express International Shipping: 5–10 business days

• Premium / DHL / FedEx Express: 3–7 business days

Please note: Customs clearance, holidays, and international regulations may cause additional delays.

• Order Confirmation & Tracking Number: After your order is dispatched, you will receive an email or SMS with your tracking number and link.

• Track via Courier Website: Enter your tracking number on the courier’s website (DHL, Aramex, or local courier) for real-time updates.

• Track via Your Account: Log in and check the “My Orders” section.

• Delivery Updates: Notifications will be sent when your package is out for delivery and delivered.

• Need Help? Contact our Customer Support at [phone/email] for assistance.

• No, you can checkout as a guest by providing your name, delivery address, and contact details.

• Benefits of Creating an Account:

  • Save your delivery information for faster checkout.

  • Track all your orders easily.

  • Receive updates, promotions, and special offers.

• Standard / Economy Shipping: Affordable, slower delivery for non-urgent items.

• Express Delivery: Faster delivery, ideal for urgent orders.

• Same-Day / Local Delivery: Available in Colombo and nearby suburbs.

• Free Shipping: For orders above a certain amount (check promotions).

• Pickup / Click-and-Collect: Pick up your order directly from our store.

• International Shipping: Choose standard, express, or premium options depending on your location.

• Credit/Debit Cards (Visa, Mastercard)

• Mobile Payments (e.g., Dialog, Mobitel, or local payment gateways)

• Cash on Delivery (COD) for local orders

• Bank Transfer (for bulk or wholesale orders)

• Orders can be canceled or modified within 1 hour of placing them.

• After the order is processed or shipped, changes cannot be made.

• Contact Customer Support immediately if you need assistance.

• Inspect your package upon delivery.
• If items are damaged or incorrect, contact Customer Support within 24 hours.
• We will replace the item or issue a refund after verification.

• Yes, we ship to most countries.

• Shipping fees and delivery times vary by destination.

• Customs, import taxes, and regulations are the buyer’s responsibility.

• Email: support@maveegreen.com

• Phone: +94 81 313 7078

• WhatsApp: +94 71 324 1294