Refund and Returns Policy
Last Updated: 23rd November 2025
At Mavee Green (Pvt) Ltd., we prioritize delivering fresh, high-quality organic products. Due to the nature of our items, our return and refund policy is as follows:
1. Fresh Organic Vegetables & Fruits
Because these items are perishable:
- Returns are not accepted after delivery.
- If your order arrives damaged, spoiled, or incorrect, notify us within 24 hours with photos or video evidence.
- After verification, we will offer:
- A replacement, or
- A refund (in eligible cases)
2. Tea, Coffee & Value-Added Products
We accept returns only if:
- The product is unopened
- The product is unused
- The product is returned within 7 days
Once the return is inspected and approved, we will issue a refund.
3. Order Cancellations
- Orders may be canceled within 1 hour of placing the order.
- After processing or dispatch, cancellations are not allowed.
4. Refund Processing Time
- Refunds will be processed within 3–7 working days to your original payment method.
- Bank transfer refunds may take additional time depending on your bank.
5. Non-Refundable Items
- Sale or discounted items
- Items damaged due to customer mishandling
- Perishable goods after successful delivery
6. Contact for Returns & Refunds
📧 Email: support@maveegreen.com
📞 Phone: +94 81 313 7078